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President Diana Wallis at the Second European Forum on ADR in Madrid

On 3 November, President Diana Wallis was a speaker at the Second European Forum on Consumer ADR, organised by ADICAE (Asociacíon de Usuarios de Bancos, Cajas y Seguros de España) and was held in the European Commission Headquarters in Madrid (Spain).

Esteemed panellists from all over Europe discussed the implementation of the new regulation on alternative dispute resolution.

Diana Wallis, President of the ELI, represented the Institute and spoke on ‘Weakness of the resulting legislations after the Transposition of Directive 2013/11’ during the agenda item, ‘Resulting experiences from the transposition of the ADR Directive’. President Wallis was joined in this panel by Prof. Aura Esther Vilalta (University Oberta Catalunya), as well as by Mr Bartolomeo Grippo (Legal Advisor, Federconsumatori), Ms Sonia Passos (Head of Department, General Administration of Consumers, Portugal) and Ms Marine Cornelis (Secretary General of the National Energy Ombudsmen Network).

This conference is part of a project entitled ‘The European regulation on consumer dispute resolution and its transposition in Spain, a chance to improve consumers´ rights’, which ADICAE started implementing in July 2016, in collaboration with the Spanish Agency for Consumer Affairs, Food Safety and Nutrition.

This Forum was an opportunity to gather conclusions about the current scenario of alternative consumer dispute resolution in Europe, but it was also a meeting point, where innovative initiatives can be proposed to improve consumers´ rights. More information on the Forum can be found here.